Sonja and Diane knew that as an organization they could do better with their services for African-American women during pregnancy. The two nurse leaders, who’d also served as nurse midwives, began a program of active listening to improve their understanding of pregnant womens’ stories, observations, questions, frustrations…and so much more. As Sonja and Diane built […]
Episode 5: Stop talking! Equity begins by listening Read More »
What started as an intervention has become a way of being for Fiona Jones and her colleagues. Fiona started with her clinical training as a physical therapist, which meant doing things “to” patient-persons. When she moved from hospital settings to home settings, she began to appreciate the variety of PT practices people had come up
Episode 4: Allow me to empower you: the wisdom of self-care Read More »
When healthcare “professionals” listen to the steps people must take to get healthcare services, and what those experiences are actually like, understanding begins. As these stories unfold there’s opportunity for gaining even greater insight into the surprises and the feelings associated with the “patient” journey. This is what happened for Julie and Chandlee as each
Episode 3: Let’s get real: the way things are Read More »
Lotta Arvidsson worked with a learning partner to gain insight into the lived reality of someone struggling with congestive heart failure. She was subsequently able to apply some of those approaches to her practice as a primary care physician. Serena Chao found a way to visualize the setting in which her patient’s family was making
Episode 2: The person will see you now Read More »
Paul invites his guests, Kathryn Sabadosa and David Leach, to share a time when healthcare services worked well. Kathryn describes the experience of her son, born 20+ years ago with Cystic Fibrosis. She describes the recent changes in the routine care for people with CF and the way together they are changing “good” care for
Episode 1: Coproduction is everywhere Read More »
Paul on Coproduction Distilling many years of experience examining the different applications of the coproduction of healthcare service in diverse settings, Paul Batalden describes a way of understanding its key components. He shares some of the knowledge, skills and habits that contribute to coproducing a healthcare service along with the implications and benefits of new
